- Mon–Fri 8am–5pm · Sat 8am–1pm
Last updated: 14 October 2026
At Workshop Equipment Store we want you to be happy with your equipment. This page explains your rights, our warranty, and how to contact us if something isn’t right.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits your rights under the Australian Consumer Law.
Our workshop equipment comes with a one-year warranty from the date of purchase, in addition to your rights under the Australian Consumer Law. If you have a problem with your equipment during the warranty period, please contact us with your proof of purchase and a description of the issue (photos or a short video help us resolve it faster).
Please inspect your equipment when it is delivered or collected. If anything is damaged, missing or not what you ordered, contact us as soon as possible so we can arrange a repair, replacement or refund.
Change-of-mind returns are not guaranteed and are considered case by case. Please contact us before sending anything back. Items returned without prior arrangement may not be accepted.
If you’re unsure whether a part suits your machine, please call us before ordering and we’ll help you confirm the right part.
Where the Australian Consumer Law requires it, we will cover the reasonable cost of returning faulty goods. For other returns, freight costs are discussed and agreed with you before the item is sent back.
Approved refunds are made to the original payment method.
Workshop Equipment Store
1 Export Rd, Craigieburn VIC 3064
Phone: 03 9308 2600 or 0478 352 352
Hours: Mon–Fri 8am–5pm, Sat 8am–1pm
Or send us a message via our contact page.
Speak to the Craigieburn team about hoists, tyre machines, or full workshop fit-outs.
1 Export Rd, Craigieburn VIC 3064
Mon – Fri · 8am – 5pm
Saturday · 8am – 1pm
Bulky equipment — freight, pickup & install options
