Last updated: 14 October 2026

Workshop Equipment Store respects your privacy. This policy explains what personal information we collect, how we use it, and how you can contact us about it. We handle personal information in line with the Australian Privacy Principles.

What we collect

We collect the information you give us when you request a quote, send an enquiry, place an order or contact us by phone. This may include your name, business name, phone number, email address, delivery address and details of the equipment you’re interested in or have purchased.

When you use our website, we also collect general usage information (such as pages visited, device and browser type, and how you arrived at the site) through cookies and similar technologies.

How we use it

• To respond to your enquiries and prepare quotes
• To process orders, arrange delivery or pickup, and provide support and warranty service
• To keep records required for accounting and legal purposes
• To understand how our website is used and improve it
• To measure and improve our advertising

Cookies, analytics and advertising

Our website uses Google Analytics, Google Tag Manager and Google Ads, which use cookies to help us understand website traffic and measure the results of our ads. These services may collect information about your visit, such as pages viewed and actions taken. You can control cookies through your browser settings, and you can learn how Google uses information at policies.google.com/technologies/partner-sites.

Who we share it with

We only share your information where needed to run our business, for example with freight and delivery providers, payment providers, and our IT and website service providers. We do not sell your personal information.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we keep it only for as long as we need it.

Access and correction

You can ask to access or correct the personal information we hold about you by contacting us using the details below.

Complaints

If you have a concern about how we’ve handled your personal information, please contact us first and we’ll do our best to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Workshop Equipment Store
1 Export Rd, Craigieburn VIC 3064
Phone: 03 9308 2600
Or send us a message via our contact page.